Fraud Specialist

Palmetto State Armory L•Columbia, SC

just now

About The Position

The Fraud Specialist handles daily transaction review of suspicious purchases within the Kount System. This position offers alternative solutions where appropriate for fraud orders, returns and repairs with the objective of retaining customer's business and providing data and analytics. The Fraud Specialist may handle business transactions in connection to product replacement or credit.

Requirements

High School Diploma or equivalent
Proficient experience operating a computer in several different platforms: Microsoft Office, Microsoft Outlook, Kount
Strong skills with data entry management, running reports, dependability, information analysis, and deadlines.
Time management and organizational skills.
Has a career driven attitude with a desire to grow with the company.
Maintains a positive attitude, is goal driven and focused on the betterment and overall strategic picture of the organization.
Possess the ability to effectively communicate orally and in writing.
Maintains confidentiality as required.
Positive credit history.

Nice To Haves

Associates Degree
2+ years Customer Service experience
1+ year Accounting experience
Familiarity with current devices and technologies (devices, IP, etc.)

Responsibilities

Assist in monitoring and processing all incoming and active Fraud orders in the Kount Fraud Detection Program in association with all customer related issues
Responsible for providing data and analytics based on Fraud orders, trends, repairs and returns for improving the overall experience provided to the customer
Approve or cancel orders as determined by criteria for Fraud as set in Customer Service SOP’s
Coordinate with the Finance Specialist for necessary refunds pertaining to flagged Fraud orders
Log and block all confirmed Fraud orders accordingly
Review incoming Chargebacks
Investigate all problem orders and other tasks as delegated by the Customer Service Manager and Supervisor
Answers customer requests or inquiries concerning orders, products, billing, claims, and reports problem areas
May be required to work in one or multiple queues/skill sets over various customer contact channels
Continually maintain working knowledge of all company products, services and promotions
Assist in processing and overview of returns, fix –its, and repairs and provide data and analytics accordingly
All other duties, as assigned