Front / Back Office Medical Assistant

American Family Care Agoura Hills•Agoura Hills, CA

14h

About The Position

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provides general medical care under the direction of a licensed provider to patients in an outpatient clinic setting. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Requirements

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. MUST HAVE Medical Assistant Certification required.

Responsibilities

Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Obtain patient vitals, medical history, and reason for visit, and prepare the patient for a physical exam
Explain prescribed procedures and treatments to patients
Ensure all tests ordered are performed accurately and in a timely manner
Administer prescribed medications and treatments in accordance with the approved procedure
Draw blood and preparation labs for reference lab processing and/or in-house processing
Perform laboratory tests, lab-quality controls, and equipment maintenance according to written instructions
Respond to all lab messages and call back requests
Perform all drug screening procedures in accordance with established rules and regulations
Ensure patient immunizations are well documented and administered in accordance with the approved procedure
Conduct physician referrals as well as service pre-certifications on an as-needed basis
Prepare exam rooms; sterilize instruments, equipment, and supplies for procedures
Maintain complete and accurate documentation
Other duties and responsibilities as assigned