Front Desk Agent

StepStone Hospitality•Needham, MA

19h

About The Position

We are currently seeking a full-time Front Desk Agent for our property. Benefits include immediate Marriott Hotel discounts, free parking and complimentary meal on property, medical, dental and vision insurance! Come join an incredible hospitality team at the Sheraton Needham Hotel. Duties and Responsibilities: · Register and assign rooms to guests. · Issue room key and escort instructions directly to guest. · Sort, and track incoming mail, messages and packages. · Transmit and receive messages using all communication avenues, GPX, phone etc. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest, as needed. · Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable. · Ability to accurately use various office software. · Assist with room service orders and room calls if available to leave front desk. · Have a full working knowledge and expertise of each shift including night audit.

Requirements

Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Standing for long periods of time.
Flexible working schedule; working weekends and holidays is a requirement.
Other duties may be assigned.

Responsibilities

Register and assign rooms to guests.
Issue room key and escort instructions directly to guest.
Sort, and track incoming mail, messages and packages.
Transmit and receive messages using all communication avenues, GPX, phone etc.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest, as needed.
Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
Ability to accurately use various office software.
Assist with room service orders and room calls if available to leave front desk.
Have a full working knowledge and expertise of each shift including night audit.