Front Desk Agent

Sonesta International Hotels Corporation•New Orleans, LA

11h

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Front Desk Agent (FDA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The Front Desk Agent serves as the point person with regards to the Front Desk technology systems and in-house guest relations during their shift.

Responsibilities

Greet, register, and assign rooms to guests
Maintain adequate supplies at each front desk station
Issue room key and provide instructions to Bellperson
Maintain updated registration and key files at all times
Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions
Keeps records of room availability and guests' accounts
Compute bills, and collect payments
Makes and confirm reservations
Posts charges such as room, parking, food, liquor or telephone to ensure collection of revenue
Assist in reservations or PBX as needed
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Maintain outstanding interpersonal relations with guests and co-workers
Contribute to building a positive team spirit
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest’s name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone