Front Desk Agent - PM

Lodgco Hospitality • Belspur, FL

1d

About The Position

We are on the lookout
for enthusiastic Front Desk Agents to assist with 2nd shift guest service operations at the beautiful Ameniti Bay and Magnolia Point - Best Western Signature Collection hotels in Sarasota! If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

Requirements

• Computer software skills
• Communication both verbal and written
• Dependable and guest-focused
• Time management and problem-solving skills
• Strong leadership abilities
• Valid driver’s license and safe driving record
• Satisfactory criminal background screening required
• Professional references

Nice To Haves

• 1-2 years of hotel experience is a plus

Responsibilities

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Knowledge of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Knowledge of guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Email daily reports to accounting office
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge of the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes
• Inspect conference rooms, common areas and public restrooms to ensure cleanliness
• Perform security walks of hotel
• Investigate and address noise/party issues
• Set up, prepare, and maintain breakfast area

Benefits

• Career development & training
• Paid time off
• Travel and hotel discounts
• 401(k) with company match
• Bonus potential
• And more!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed