Front Desk Agent, Lodge Kohler
About The Position
Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay. As the Front Desk Agent for Lodge Kohler, you will be responsible for: Providing a prompt, cheerful and proper greeting of guests, per Kohler Co. standards. Registering guests in and out of Fidelio property management system. Programming and deleting room keys using Marlok system. Providing guests with hotel information. Offering assistance with luggage; summon bellman and provide introduction. Handling all money transactions at the front desk following standard operating procedures. Responding to reservation requests made by guests. Explaining rate structure, available rooms, facilities, and service. Timely responding to special requests; inform hotel departments as appropriate. Recording and conducting guest room wake-up calls. Acting as switchboard operator after regular scheduled hours. This is a Part-Time opportunity. Shifts will vary from 2:00pm to 10:00pm, weekdays and weekends.
Requirements
- The ability to work independently with professionalism while maintaining a focus on quality and customer service.
- Candidate should have strong written and oral communication skills.
- Candidate should be able to stand or walk the majority of each shift.
- A valid driver’s license is required.
- Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Responsibilities
- Providing a prompt, cheerful and proper greeting of guests, per Kohler Co. standards.
- Registering guests in and out of Fidelio property management system.
- Programming and deleting room keys using Marlok system.
- Providing guests with hotel information.
- Offering assistance with luggage; summon bellman and provide introduction.
- Handling all money transactions at the front desk following standard operating procedures.
- Responding to reservation requests made by guests.
- Explaining rate structure, available rooms, facilities, and service.
- Timely responding to special requests; inform hotel departments as appropriate.
- Recording and conducting guest room wake-up calls.
- Acting as switchboard operator after regular scheduled hours.
Benefits
- medical
- dental
- vision
- 401k
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
