Front Desk Agent

Westgate Resorts•Newport, OR

5h•$19

About The Position

The Front Desk Agent serves as the first point of contact for guests and plays an important role in creating a welcoming and positive experience. This position is responsible for delivering exceptional customer service, responding to guest inquiries, and assisting with reservations and special requests. The Front Desk Agent ensures a smooth check-in and check-out process while maintaining a professional, friendly, and helpful demeanor at all times.

Requirements

High school diploma, GED, or equivalent experience.
Detail-oriented with strong organizational skills.
Proficient in Microsoft Office and general computer operations.
Excellent verbal communication skills, both in person and over the phone.
Ability to work independently with minimal supervision.
Demonstrated sound judgment when interacting with owners, guests, and team members.
Basic math, inventory, and cash-handling skills.
Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

Welcome guests warmly and complete check-in and check-out procedures efficiently.
Issue room keys and coordinate with Bell Services when assistance is needed.
Organize and distribute incoming mail and messages for guests.
Accurately send and receive phone messages.
Provide information about the resort, local restaurants, shopping, and nearby attractions.
Monitor room availability and maintain accurate guest records.
Post charges, process payments, and provide accurate change.
Make, modify, and confirm guest reservations.
Apply additional charges such as dining, room service, or other services to guest accounts.
Assist guests with restaurant reservations, transportation arrangements, and local activities.
Secure guest valuables in the hotel safe or safety deposit box when requested.
Perform nightly bucket checks to ensure records align with guest activity.
Address guest concerns promptly and work toward effective resolutions.

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs