Hotel Front Desk Agent

Cusa • Panama City, FL

19h • Onsite

About The Position

You are the first and last impression of the hotel. As a Front Desk Agent, you manage the guest experience from arrival to departure. You control the check-in process, resolve issues quickly, and represent the Comfort Inn & Suites brand with professionalism and urgency. Guests decide how they feel about their stay within minutes. Your attitude, accuracy, and responsiveness determine whether they return.

Requirements

• Customer service experience required (hotel experience preferred)
• Strong communication skills
• Comfortable using computers and property management systems
• Ability to multitask in a fast-paced environment
• Professional appearance and demeanor
• Flexible availability including nights, weekends, and holidays
• Ability to stand for extended periods
• Light lifting up to 20 pounds

Nice To Haves

• hotel experience preferred

Responsibilities

• Greet guests with energy and professionalism
• Process check-ins and check-outs accurately and efficiently
• Verify reservations, rates, and payment methods
• Handle guest requests and resolve concerns promptly
• Answer phones and respond to guest inquiries
• Coordinate room status with Housekeeping
• Balance cash drawer and complete shift reports
• Promote loyalty programs and hotel amenities
• Follow all brand standards and safety procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed