Front Desk Agent (2nd Shift)

Mt. Olympus Water & Theme Park Resort • Wisconsin Dells, WI

4d

About The Position

Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate. Schedule: 2nd Shift, 3:00-11:00 pm or 4:00pm - 12:00am. Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs. Responsibilities: As the first point of contact for guests, our front desk team sets the tone for their entire stay. Key responsibilities include: Greeting and welcoming guests with friendly, courteous service. Assisting with check-in and check-out processes. Managing a multi-line phone system, professionally directing calls and answering questions accurately. Providing knowledgeable recommendations on local attractions and property activities. Taking room reservations and cancellations efficiently. Handling cash, credit, and sales transactions. Maintaining a tidy, organized front desk area. Monitoring guest safety and promptly addressing service issues. Assisting with room availability and maintenance, ensuring clear communication with housekeeping. Requirements: High School Diploma or GED equivalent. Valid driver’s license and reliable transportation. Minimum age: 18. Must bring a positive, professional attitude and uphold Mt. Olympus’s grooming and appearance standards. Exceptional communication skills, both oral and written. Punctuality, team spirit, and customer-oriented mindset. Ability to maintain confidentiality and professionalism under pressure. Availability for weekends and holidays. What We Offer: On-Demand Pay – Get paid the same day you work! Fun Work Environment – FREE Waterpark & Theme Park passes. Flexible Scheduling – Full-time, part-time, and seasonal positions. Employee Perks – Discounts on hotel rooms, retail, and food. Full-Time Benefits – Health and dental insurance, FSA options, 401K, and paid time off. Do you have what it takes to become an Olympian? Apply today to join our team!

Requirements

• High School Diploma or GED equivalent.
• Valid driver’s license and reliable transportation.
• Minimum age: 18.
• Must bring a positive, professional attitude and uphold Mt. Olympus’s grooming and appearance standards.
• Exceptional communication skills, both oral and written.
• Punctuality, team spirit, and customer-oriented mindset.
• Ability to maintain confidentiality and professionalism under pressure.
• Availability for weekends and holidays.

Responsibilities

• Greeting and welcoming guests with friendly, courteous service.
• Assisting with check-in and check-out processes.
• Managing a multi-line phone system, professionally directing calls and answering questions accurately.
• Providing knowledgeable recommendations on local attractions and property activities.
• Taking room reservations and cancellations efficiently.
• Handling cash, credit, and sales transactions.
• Maintaining a tidy, organized front desk area.
• Monitoring guest safety and promptly addressing service issues.
• Assisting with room availability and maintenance, ensuring clear communication with housekeeping.

Benefits

• On-Demand Pay – Get paid the same day you work!
• Fun Work Environment – FREE Waterpark & Theme Park passes.
• Flexible Scheduling – Full-time, part-time, and seasonal positions.
• Employee Perks – Discounts on hotel rooms, retail, and food.
• Full-Time Benefits – Health and dental insurance, FSA options, 401K, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED