Boutique Hotel Front Desk Agent
About The Position
Whim Hospitality is seeking a dedicated and enthusiastic Front Desk Agent to be the welcoming face of our stunning Camp Lucy Resort. If you have a passion for serving others and enjoy creating memorable experiences, we want to hear from you! About Camp Lucy: Nestled in the heart of the Texas Hill Country, Camp Lucy is a beautiful resort that offers a unique blend of luxury and Texas charm. Our commitment to exceptional service and guest satisfaction is underscored by our talented team, making every visitor’s stay unforgettable. Who You Are: You love serving others and find joy in solving problems. No task is too big or small for you, and you’re always looking for ways to contribute. You’re building your professional resume while enjoying beautiful office views and seeking opportunities to create wonderful experiences for guests.
Responsibilities
- Guest Check-In & Check-Out: Efficiently and warmly check in guests, using their names whenever possible. Ensure they are assigned the type of room requested and the correct rates are charged. Handle check-out processes, confirming guest satisfaction and settling bills accurately.
- Customer Service Excellence: Resolve customer complaints and handle all guest interactions with the utmost hospitality and professionalism. Accommodate special requests whenever possible and assist guests with inquiries about resort services, events, and local attractions.
- Transaction Management: Maintain a balanced cash bank assigned by the hotel. Manage cash transactions, reconcile all transactions at the end of each shift, and assist with billing matters.
- Technology Proficiency: Utilize various computer systems to check guests in and out, run daily reports, and manage reservations. Provide basic troubleshooting support for in-room services like internet and entertainment.
- Concierge Support: Assist with concierge duties and guest experience services, ensuring immediate responses to guest comments and concerns.
- Local Expertise: Develop a comprehensive knowledge of hotel availability, current rates, and local attractions to enhance the guest experience.
- Additional Duties: Perform other duties as assigned to support the team and improve guest satisfaction.
Benefits
- Work at a Premier Venue: Be part of a team at the Hill Country's premier venue, known for its beauty and exceptional service.
- Team Culture: Join a talented and enthusiastic team that values collaboration and support.
- Dynamic Scheduling: Enjoy a schedule that offers a balance of flexibility and structure, allowing you to thrive in a rewarding work environment while meeting the needs of our guests.
- Professional Growth: Gain valuable experience in the food and beverage industry with clear career paths for advancement. Opportunities exist for you to move into roles such as Lead Server, Banquet Captain, or even Management positions as you develop your skills.
- Employee Perks: Enjoy employee discounts for lodging and our beautiful restaurant, medical/dental/vision insurance, employee meals, PTO, Holiday pay, referral bonus, free parking, and the chance to work in a beautiful and dynamic environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
