Front Desk Agent - Snowbird Cliff Lodge

POWDR • Snowbird Community, NC

2d • Onsite

About The Position

As a year-round Cliff Lodge Front Desk Agent at Snowbird, you are responsible for providing excellent customer service throughout our guest’s stay by exceeding their expectations and performing all duties regarding the operation of the front desk. You will assist guests with check-in and out, give general information about the resort, answer the telephone, make reservations, receive customer complaints, and find solutions, and demonstrate outstanding customer service.

Requirements

• High school diploma or equivalent.
• Great listening, speaking, presentation, and up sell skills.
• Multitasking is a must.
• Strong organizational skills.
• 18 years of age or older.
• A positive attitude and ability to work well under pressure.

Nice To Haves

• Hotel receptionist job experience is a plus.

Responsibilities

• Check guests in and out in a professional and friendly manner.
• Display the ability to communicate discount and up sell strategies.
• Accommodate guests’ special requests and VIP arrivals with the highest level of hospitality and professionalism.
• Book Lodging Reservations using knowledge of occupancy levels as well as answer Softphone calls when appropriate.
• Respond to guest questions and tasks action to resolve customer complaints.
• Verify guest payments: process credit cards.
• Protect guest privacy.
• Assist guests with restaurant and spa reservations and general knowledge of the resort.
• Post after hours Sundries shop charges in the PMS system.
• Assist guest services (concierge) when needed.
• Update guest tiles with phone number & email address at check in.
• Perform other duties and tasks as assigned by manager or supervisor.

Benefits

• Snowbird season pass and complimentary ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
• 401k with company match
• Discounts with Powdr partners
• Free transportation to work: UTA Bus, Rideshare Vans, and Employee Shuttles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED