Front Desk Agent (Full-Time)

Saybrook Point Resort & Marina•Old Saybrook Center, CT

4d•$18 - $18

About The Position

The Front Desk Agent serves as our guests first point of contact and manage all aspects of their accommodation. The Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. The main goal for the Front Desk Agent is to help create a pleasant and memorable stay for our guests. Weekends, Nights, Holidays are a requirement.

Requirements

High School diploma or GED required.
Must be detail-oriented and have ability to multi-task.
Ability to be efficient and productive in a fast-paced environment.
Must have enthusiasm and possess excellent customer service skills.
Enjoy working with people and possess a friendly and outgoing personality.
Excellent command of the English language in communicating both verbally and non-verbally
Ability to effectively present information and respond to questions from managers, employees, members, and the public
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions, and decimals
Ability to apply common sense to carry out instructions in written, oral or diagram format
Maintains all current licenses and certifications
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
Available days, evenings, weekends, holidays and extended hours as business dictates.

Nice To Haves

(1) one-year experience working in customer service or hospitality

Responsibilities

Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
Conforms to AAA Four Diamond Standards.
When appropriate, up sell products and services
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests personal checks and travelers checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Record guest comments or complaints, referring customers to managers as necessary.
Deposit guests valuables in hotel safes or safe-deposit boxes.
Date-stamp, sort, and rack incoming mail and messages.
Perform all other duties as assigned by management.
Fully aware of and comply with Inns policies and procedures as identified in the procedure manual and handbook.
Adhere to all Health and Safety policies and procedures.