Marriott Hotel Front Desk Agent

Donohoe Hospitality Services

About The Position

Grow Your Career at Residence Inn Arlington Ballston! Looking for a workplace that values you and your future? At Residence Inn Ballston, we offer more than just a job—we provide opportunities to learn, grow, and succeed in hospitality. Join a supportive, inclusive team where your contributions matter and your career goals are encouraged. Enjoy a prime location in the lively Ballston neighborhood, with restaurants, shopping, and entertainment steps away. If you're passionate about creating exceptional guest experiences and ready to take the next step in your career, apply today and start building your future with us! Who You Are You bring a warm, welcoming presence and a genuine passion for hospitality. With strong attention to detail and the ability to handle challenges with confidence and professionalism, you ensure every guest feels valued from the moment they arrive. Your role isn't just about check-ins—it's about creating a positive first impression that sets the tone for an exceptional stay.

Requirements

1+ year of customer service or hospitality experience (hotel front desk a plus)
Flexible availability, including weekends, evenings, and holidays
A polished, professional vibe and a guest-first mindset
Hunger to learn, grow, and be part of something special
Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25–35 pounds
Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently.
Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations.
Strong communication and interpersonal skills, with the ability to engage guests and team members effectively
Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Nice To Haves

hotel front desk a plus

Responsibilities

Greet guests with warmth, authenticity, and a genuine smile
Handle check-ins, check-outs, and reservations with precision and personality
Be the go-to for guest questions, requests, and unexpected moments
Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly
Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
Stay sharp on hotel offerings, local hotspots, and insider tips
Keep the front desk area polished, professional, and welcoming
Jump in where needed—because teamwork makes the magic happen