Front Desk Agent - DoubleTree By Hilton Hotel Seattle Airport

Hilton•Seattle, WA

1d•Onsite

About The Position

The DoubleTree by Hilton Hotel Seattle Airport is currently seeking a dynamic Front Desk Agent to join our team. This individual will be outgoing, detail-oriented, and proactive, with the ability to thrive in a fast-paced environment while creating a warm, efficient, and memorable experience for every guest. The hotel is conveniently located next to Seattle-Tacoma International Airport. The Link Light Rail station is two blocks from our door and gets you to downtown attractions like Pike Place Market, The Space Needle, and Lumen Field within 25 minutes. The hotel offers 850 guest rooms and over 34,000 square feet of meeting space. Be part of a team that promotes friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use. In addition, the property offers free meal while on shift, free parking, and uniforms.

Requirements

Full scheduling flexibility with open availability, including AM, PM, overnight shifts, weekends, and holidays.
a minimum of 1-year of previous customer service experience working in a customer/guest service role is desired.

Nice To Haves

Experience with the OnQ is a plus.

Responsibilities

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

Benefits

Medical Insurance Coverage – for you and your family
Vision, Dental, Life and Disability Insurance
Mental Health Resources
Sick Pay – Paid Time Off, 1 hour accrued for every 40 hours worked
Vacation – Paid Time Off, up to 40 hours awarded after first year of employment
Go Hilton travel discount program: 110 nights of discounted travel per calendar year
401(k) plan
Pension plan – Hilton to put $1.35 per hour you work
Employee Stock Purchasing Program
Access to your pay when you need it through DailyPay
Complimentary Duty Meals served in our Team Member Restaurant
Employee Assistant Program
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue includes room type upgrades, early check-in fee, late check out fees and late cancellation fees. Commission is calculated as follows: $1-$499 earns 5% commission $500-$999 earns 10% commission $1,000 or more earns 15% commission