Front Desk Agent Homewood Suites Columbus OSU

SHANER • Upper Arlington, OH

6h

About The Position

Shaner Hotels is one of the foremost award-winning hospitality owner-operators
and management companies in the hospitality industry. Our current portfolio
consists of over 65 full-service, select-service, extended-stay and resort
properties with more than 7,500 rooms in 14 states and four countries.  We
partner with the top Hospitality Brands including independent locations as well.
 We provide a variety of services for investors, hotel owners and
brands—including hotel development, design and construction, e-commerce, and
revenue management.  You can find out more by visiting our website,
www.shanercorp.com!  

Homewood Suites by Hilton features spacious suite rooms, complimentary hot
breakfast, and indoor pool. Homewood is in an ideal location just a short walk
from The Ohio State University, across the street from many dining and shopping
options, as well as nearby the Jerome Schottenstein Center, downtown Columbus,
and local golf courses.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
• Process all payments according to established hotel requirements
• Provide information and services to any guest or visitor in a friendly, professional manner.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED