Hotel Front Desk Agent

The Sunny•Sunny Isles Beach, FL

1d•Onsite

About The Position

Sitting right on the sand in Sunny Isles Beach, The Sunny is more than a hotel—it’s a place shaped by genuine hospitality, thoughtful design, and the kind of moments people want to return to. And we’re building a team who knows how to bring that feeling to life, one exceptional guest experience at a time. As a Front Desk Agent, you will organize, confirm, and process all guest check-ins and check-outs; manage room reservations, requests, changes, and cancellations; handle payments and billing; and serve as a reliable source of information and support for every guest. You’ll activate and distribute room keys, relay messages, respond to guest needs, and ensure each interaction reflects The Sunny’s signature service approach—warm, attentive, and authentically caring.

Requirements

Prior cash-handling experience required.
High School diploma or G.E.D. equivalent.
Strong communication skills and ability to interact professionally with guests and team members.
Ability to read, write, and speak English fluently; bilingual Spanish/English a plus.
Must be able to perform job responsibilities without posing a direct threat to the safety of self or others.
Must be available to work a flexible schedule including AM/PM shifts, weekends, and holidays.

Nice To Haves

bilingual Spanish/English a plus

Responsibilities

Organize, confirm, and process all guest check-ins and check-outs
Manage room reservations, requests, changes, and cancellations
Handle payments and billing
Serve as a reliable source of information and support for every guest
Activate and distribute room keys
Relay messages
Respond to guest needs
Ensure each interaction reflects The Sunny’s signature service approach—warm, attentive, and authentically caring