Front Desk Agent - Echo Bay

Guest Services, Inc.•Boulder City, NV

1d•$15•Onsite

About The Position

The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. This role blends front desk hospitality with light retail duties in our on-site store perfect for someone who enjoys variety, guest interaction, and an active setting.

Requirements

High School Diploma preferred.
Minimum of at least 16 years of age.
Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
Computer proficiency.
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
Ability to arrange and coordinate schedules for reservations.
Excellent interpersonal, administrative, telephone and other communications skills.
Previous front desk, hospitality, retail, or customer service experience

Responsibilities

Greet guests, vendors, and walk-in visitors in a professional and welcoming manner; manage sign-in procedures as required.
Perform guest and vendor check-in and check-out procedures with warmth, efficiency, and accuracy.
Deliver professional customer service and respond promptly to guest inquiries.
Provide directions, park information, and local recommendations to guests.
Manage reservations, coordinate schedules, assign RV sites, and answer incoming calls using a multi-line phone system.
Provide rate quotes and promote available accommodation when appropriate.
Verify accuracy of guest folios, ensuring proper posting of charges and credits.
Process cash, credit card, and other transactions accurately in accordance with company procedures.
Balance and reconcile cash drawers and cash equivalents at the beginning and end of each shift.
Support retail operations, including POS transactions, stocking merchandise, organizing displays, and maintaining a clean and organized sales area.
Provide administrative and operational support to management and staff as needed.
Coordinate communication between the Front Desk and Maintenance Department to ensure site readiness and operational efficiency.
Maintain awareness of safety issues and immediately report hazards or concerns to management.
Other tasks that may be assigned.