Front Desk Associate - Full-time - 3rd Shift

Ridgecrest Conference Center • Black Mountain, NC

1d

About The Position

Our Front Desk Associates serve our conference center guests by creating a welcoming and purposeful experience from the moment they arrive.

They bring God Glory by offering support, hospitality, and kindness in every interaction. As one of the first points of contact for our guests, it’s important that our Front Desk Associates are warm, helpful, and create a lasting positive impression.

Our Front Desk Associates embody Ridgecrest's core values, operating with both integrity and compassion toward our team members and guests, “Impacting Lives for God’s Glory through Purposeful Hospitality!”

Weekends, nights, & Holidays Required.

Requirements

• Personal affirmation of Ridgecrest’s Statement of Faith.
• Passionate about Ridgecrest’s mission: Impacting lives for God’s Glory through Purposeful Hospitality.
• Strong customer-focused mindset with a commitment to providing excellent service and ensuring a positive guest experience.
• Ability to act with integrity, professionalism, and confidentiality.
• Excellent verbal and written communication and interpersonal skills.
• Proven ability to handle confidential information with discretion.
• Strong organizational and time-management skills.
• Proficient in keyboarding and calculator use, with solid telephone etiquette and basic mathematical skills for handling transactions and guest inquiries.

Nice To Haves

• Previous experience using SMS Host or other property management systems (Preferred)

Responsibilities

• Coordinates guest arrival logistics by preparing group welcome packets, issuing meal tickets, and programming electronic room keys to ensure a seamless check-in experience.
• Demonstrates a strong understanding of the reservation process, including providing accurate information, updating booking details, and communicating effectively with guests and relevant Conference Center departments.
• Delivers exceptional guest service by responding to inquiries, providing directions, facilitating check-ins, and relaying guest requests to appropriate teams with professionalism and courtesy.
• Executes cashier responsibilities, including accurately receiving, processing, and reconciling guest payments in accordance with established procedures.
• Handles lost and found management and monitors Front Desk supply inventory, ensuring organized operations and timely replenishment of materials.
• Assists with end-of-conference procedures, including account reconciliation and billing support, to ensure accurate financial closeout.
• Performs Night Audit and computer system functions: post room charges, audit cut-off, batch and process credit cards, end of day, and check-out groups.
• Consistently exemplify Ridgecrest’s Core Values
• Serve One
• Cultivate Relationships
• Create Purposeful Experiences
• Make It Better
• Perform other duties as assigned by the Front Desk Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED