Seasonal Part-Time Front Desk Associate
About The Position
Introduction: Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity. At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live. Summary: At Seabreeze Management Company, our motto is “People, Performance, Passion,” and we live that motto every day. By continually improving the service we offer our customers and providing our team with the resources they need, we have the power to create communities wherever we go. As an engaging, self-starter, the Compliance Administrator embodies our motto through proactive leadership. With an emphasis on service, a Compliance Administrator is organized and articulate and consistently puts the customer first. The Front Desk Associate is the first point of contact for members and guests. This role requires delivering exceptional customer service, ensuring smooth operations at the front desk, and providing assistance with reservations, event inquiries, and club amenities.
Requirements
- High school diploma or equivalent; college coursework preferred.
- Prior experience in customer service, hospitality, or front desk roles.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and club management software is a plus.
- Ability to handle cash, process payments, and manage basic administrative tasks.
Responsibilities
- Greeting Members and Guests: Warmly welcome members and visitors, ensuring a positive and professional first impression.
- Member Check-in and Reservations: Assist with check-in, maintain accurate records, and manage reservations for events, tee times, dining, and other club services.
- Phone and Email Communication: Answer phone calls and respond to emails promptly, providing information about club services, hours, and events.
- Member Services: Assist members with questions or requests regarding club amenities, including tennis courts, golf facilities, pool, and dining reservations.
- Administrative Duties: Maintain accurate records of daily operations, process payments, handle cash, and ensure the front desk area is tidy and organized.
- Event Support: Provide assistance during events by coordinating guest lists, helping with event set-up, and ensuring smooth logistics.
- Problem Resolution: Address member concerns or complaints courteously and escalate issues to the appropriate department or supervisor when necessary.
- Collaboration: Work closely with other club departments (e.g., dining, events, golf) to ensure seamless member and guest experiences.
- Security Awareness: Monitor access to the club, ensuring that only authorized members and guests enter the premises.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
