Front Desk Associate (Part-Time Weekends) - Marquee Park Place

Action Property Management•Irvine, CA

2d•$19 - $20•Onsite

About The Position

Under the direction of the assigned supervisor, the Front Desk Associate will serve as the first point of contact for residents and guests and will represent Action and the Association professionally. The Front Desk is a crucial hub of contact and extension of the buildingâs service culture. As such, the Front Desk Associates must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk. Additionally, Front Desk Associates are expected to possess a working knowledge of the Associationâs rules, policies and procedures, as well as familiarity with the Associationâs amenities and surroundings in order to assist residents and their guests.

Requirements

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
At least 1 year of customer service experience.
High School diploma or GED required.
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach

Nice To Haves

Hospitality, luxury retail or fine dining experience is preferred.
Hospitality Management college students or recent graduates are highly desired.

Responsibilities

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
Maintain the appearance of the front desk area, lobby, and main elevators.
Monitor lobby activity and maintain access control.
Provide concierge services.
Complete Daily Activity Report
Answer and direct incoming phone calls.
Receive and distribute resident parcels.
Address resident and guest concerns and questions
Demonstrate strong understanding of the association's governing documents.