Part-Time Front Desk Associate - West Hollywood

Myo•Los Angeles, CA

5d•$20 - $22•Onsite

About The Position

Weâre looking for a stellar part-time Front Desk Associate (FDA) to join our established and high-performing team at Myo West Hollywood! As one of the first faces our clients see, youâll play a key role in delivering an elevated, seamless experience that keeps them coming back. FDAs will bring energy and hospitality to a clinic known for its vibrant community and expert care. Youâll help keep day-to-day operations running smoothly, support our clinicians, and ensure every client feels welcomed and empowered. If youâre passionate about people and love a fast-paced, wellness-driven environment, weâd love to meet you! Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physical therapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day. Join us in our mission to raise body IQ globally! #FutureproofYourBody

Requirements

You have 1+ years of experience working in a customer service and/or hospitality role
You must be able to work a minimum of 3 shifts per week - Saturdays are a must!
You care deeply about ensuring positive client interactions and experiences
You are proud of the team and workspace youâre a part of, exemplified through a well maintained, presentable clinic
You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
Youâre passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
You perform your job duties with consideration and care for business driving booking strategies
You thrive in a fast paced environment
You are innately curious, always seeking to solve problems, answer questions and better your work product
You show up as your authentic self day in and day out, making your voice heard
You prioritize your own physical and mental health so you can show up as your best version in the workplace

Responsibilities

Provide all clients exceptional service and hospitality in line with Myo standards
Introduce new clients to our service offering with clear, on-brand messaging via phone, walk in, written communication
Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
Ensure all claims, invoices, transactions and/or Superbills are submitted and filed accurately.
Maintain clean, consistent client notes for seamless service to each client
Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
Maintain consistent communications with all other FDA and clinic staff to ensure seamless handoff from one shift to the next
Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant