Front Desk Associate

Soul Space•Cleveland, OH

12d

About The Position

Join us at Soul Space as a Front Desk Agent - Hospitality Liaison, where you will be the welcoming face and voice of our establishment, responsible for providing our guests with an exceptional experience from the moment they arrive. At Soul Space, we believe that true hospitality comes from a deep understanding of our guests' needs and desires, and we are seeking individuals who are passionate about creating memorable moments and connections. As a Front Desk Agent, you will be tasked with managing reservations, checking guests in and out, and offering assistance throughout their visit. You will play a vital role in ensuring that all departments are well-coordinated to enhance the overall guest experience, while also addressing any concerns or needs that arise. With a focus on customer service excellence, professionalism, and a keen attention to detail, you will help cultivate an atmosphere that reflects the values of our brand. If you have a passion for hospitality, possess excellent communication skills, and thrive in a dynamic environment, we invite you to be a part of our dedicated team, where your contributions will make a lasting impact on our guests' stay.

Requirements

Excellent verbal and written communication skills, with a friendly and approachable demeanor.
Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively.
Ability to work flexible hours, including weekends and holidays, as necessary.
Outstanding organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.

Responsibilities

Greet and assist guests with check-in and check-out procedures promptly and professionally.
Manage reservations, including booking modifications and cancellations, while maintaining accurate records.
Respond to guest inquiries and requests efficiently, ensuring a high level of guest satisfaction.
Maintain knowledge of all Soul Space modalities and services, provide guests with guidance as per their needs.
Handle guest complaints and feedback with professionalism, ensuring timely resolution and follow-up.
Ensure the front desk area is clean, organized, and adequately stocked with necessary supplies.

Benefits

Bonus based on performance
Company parties
Competitive salary
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Wellness resources
Full access to all Soul Space modalities and amenities including our gym facility.
Employee discounted rates at NuIQ Med Spa and PureFYX Health Bar, all located in our wellness facility.