Front Desk Associate (part-time)

D1 Training - Reston•Reston, VA

11d•$14 - $16

About The Position

D1 is The Place for The Athlete. An Athlete is anyone who has a fitness goal! D1 has earned this reputation by achieving countless athletes’ goals across the country creating an unparalleled training environment and culture. Fueled by a team of professional and passionate staff and coaches, D1 is leading the industry on how athletes train for sport and life. Under the direction of the General Manager, this role is responsible for performing day to day facility operational tasks in adherence with all company policies and procedures. Serve as a key point of contact with members, with emphasis on providing the D1 customer experience. Duties include: Energetic Active Front Desk Presence Setting up new memberships in D1 systems Daily check-ins Collecting and processing payments Providing front desk sales and information Assisting with marketing events Managing retail sales

Requirements

Proficient in Microsoft Office applications and with social media content and platforms
Experience in customer interactions and providing a positive customer experience
Effective time management and follow through skills
Excellent communication skills and the ability to interact effectively with all stakeholders of the organization (owners, associates, customers, community leaders, D1 Leadership Team)
Assure compliance with all company and governmental policies and procedures and laws
Ability to market the D1 product effectively
General experience in gym or training facility preferred
Highly energetic with a “can do” attitude
Passionate about changing lives through fitness, impacting the community and providing unmatched experiences

Nice To Haves

Athletic Background a plus
Spanish speaker highly desired

Responsibilities

Be the main point of contact for clients and future clients via all methods of communication (in person, phone, text & email)
Engage with future clients to meet their needs, answering any questions they may have regarding D1 Training
Actively sell all services offered by D1 Training in person, via phone, text and social media to achieve facility sales goals
Coordinate & communicate with current and future members as needed
Assist in creating engaging videos and stories for facility’s social media accounts
Assist in grassroots marketing including the planning of community events
Research and understand the current trends in fitness & athletic training community
Participate in sales process alongside lead Recruiter and other facility leadership
Perform basic housekeeping duties to ensure clean and safe environment.