Front Desk Associate for Renew Massage Studio's Denver Studio - Part Time Tues, Wed, and Sat.

Renew Massage Studio • Denver, CO

3d • $21 - $21 • Onsite

About The Position

Are you a reliable, customer-focused individual who thrives in a supportive environment? At Renew Massage Studio , we believe our employees are the key to providing the best massage experience in Denver. As a locally owned, female LMT-led studio, we're committed to your success and well-being. Position: Front Desk Associate Location: 765 S University Blvd, Denver, CO 80209 Pay: $21.00 per hour Why Join Us? At Renew Massage Studio, you'll work in a beautifully designed, clean, and eco-friendly space that values wellness and exceptional service. We provide comprehensive training, generous benefits to those who qualify, and a positive, team-oriented atmosphere. Key Responsibilities Deliver Excellent Client Care: This is a public facing and interacting position, so you need to greet clients warmly, handle client check-ins and checkouts, answer questions in person and on the phone, and troubleshoot client concerns and issues as needed. You'll also need to complete assigned cleaning and clerical duties and other tasks as assigned. Process Payments: Handle client transactions, late cancellations, and master all checkout procedures. Manage Scheduling & Communication: Answer calls, book and adjust appointments, process cancellations, and provide timely client support. Maintain Studio Cleanliness: Keep the space inviting by assisting with trash and recycling removal, light cleaning, mopping, and bathroom upkeep. Support Operations: Optimize appointment schedules, assist with outreach, perform data entry and reporting, track inventory, and support massage therapists with daily needs. Schedule Part-time, approximately 16.25 hours per week with the ability to pick up other shifts when they are available. Availability - Must be able to work the following schedule: Tuesday 8:15 AM - 2:30 PM Wednesday 2:00 PM - 7:00 PM Saturday 2:00 PM - 7:00 PM What We Offer Competitive Pay: $21/hour, with breaks and meal periods as required by Colorado law Annual Raises: Guaranteed yearly pay increases Paid Sick Time: Available to all employees Health Benefits: Health insurance (partially covered by Renew) for full-time employees (30+ hours/week), with optional vision and dental coverage Employee Discounts: 55% off all massage services, plus discounts for family and friends 401(k): Available for employees if you work 500 hours in 6 months, ie working approx. 20+ hours per week What We're Looking For Experience: At least 1 year of front desk or customer service experience required; massage industry familiarity is a plus. Dependability: Reliability and punctuality are a must. Communication Skills: Must be friendly, outgoing, professional, respectful, and effective with both clients and teammates. Tech Savviness: Comfortable using desktop computers and booking software. Multitasking Ability: Capable of staying organized, self-directed, and efficient in a fast-paced environment. Able to problem solve and work on multiple projects at once. About Renew Massage Studio Renew Massage Studio is a locally owned, non-corporate studio focused on high-quality therapeutic massage. We are dedicated to helping clients achieve sustainable wellness in a clean, beautifully designed environment. As a certified green business, we use only the best organic products and are proud to provide a supportive, employee-centered workplace. If you're ready to join a team dedicated to wellness, professionalism, and outstanding client care, we'd love to hear from you - apply today to become part of the Renew family!

Requirements

• At least 1 year of front desk or customer service experience required
• Reliability and punctuality are a must.
• Must be friendly, outgoing, professional, respectful, and effective with both clients and teammates.
• Comfortable using desktop computers and booking software.
• Capable of staying organized, self-directed, and efficient in a fast-paced environment. Able to problem solve and work on multiple projects at once.

Nice To Haves

• massage industry familiarity is a plus.

Responsibilities

• Deliver Excellent Client Care: Greet clients warmly, handle client check-ins and checkouts, answer questions in person and on the phone, and troubleshoot client concerns and issues as needed. Complete assigned cleaning and clerical duties and other tasks as assigned.
• Process Payments: Handle client transactions, late cancellations, and master all checkout procedures.
• Manage Scheduling & Communication: Answer calls, book and adjust appointments, process cancellations, and provide timely client support.
• Maintain Studio Cleanliness: Keep the space inviting by assisting with trash and recycling removal, light cleaning, mopping, and bathroom upkeep.
• Support Operations: Optimize appointment schedules, assist with outreach, perform data entry and reporting, track inventory, and support massage therapists with daily needs.

Benefits

• Competitive Pay: $21/hour, with breaks and meal periods as required by Colorado law
• Annual Raises: Guaranteed yearly pay increases
• Paid Sick Time: Available to all employees
• Health Benefits: Health insurance (partially covered by Renew) for full-time employees (30+ hours/week), with optional vision and dental coverage
• Employee Discounts: 55% off all massage services, plus discounts for family and friends
• 401(k): Available for employees if you work 500 hours in 6 months, ie working approx. 20+ hours per week

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed