Front Desk + Bike Handler - Hilton Head Island, SC

Unlimited Biking•Hilton Head Island, SC

1d•Onsite

About The Position

Unlimited Biking is the best bike rental, tour and city experience company operating in New York, San Francisco, Washington DC, Santa Monica, San Diego, Sanibel Island and Miami, as well as globally in 19 cities. Our goal is to provide our customers with the ability to create meaningful and memorable experiences as they explore cities by bike. Join a small team and become part of a dynamic company with locations all throughout the United States. About the Role This role encompasses a combination of duties including: completing friendly and personable checkins at the front desk, coordinating with guests for a streamlined checkin process, upselling to new customers upon arrival, bike handling and setup of guests, distributing equipment for the rental, assisting customers with changing of equipment, and more. We're looking for a personable and friendly team member to be the first point of contact for all of our in-shop visitors as well as be able to facilitate local deliveries. You'll be cross-trained on all in-store positions from maintaining and executing all front desk and bike handling duties, as well as equipment handling and customer service. About the Front Desk Team The ideal candidate will have an upbeat, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with day-to-day customers, complaints, learn quickly, upsell services and give accurate information. A customer-oriented approach is essential. We want you to make our guests and visitors feel appreciated and valued in our stores, while providing quick and efficient service. About the Fleet Team The ideal candidate should be able to facilitate day-to-day customers in a high-volume environment, address customer concerns and bring them to the attention of management, move quickly, and be an excellent representative of the company at all times. A quick but customer-minded approach is essential. We intend for all of our guests to have a high-quality experience, and that starts from their first interactions with our team in the stores. The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Requirements

Open to learning and adapting
Able to stay positive, outgoing, and energetic while working on their feet in a fast-paced environment
Experienced in customer service, operations, tourism or similar position
Proficient in English (oral and written), multilingual is a plus
Strong in communication and people skills
Able to prioritize and multi-task, initiating tasks and performing duties without direction
Equipped with a positive, can-do attitude
Part-time employees must have at least 3 days of availability week over week, totaling 25 hours, with at least one of those days being a Saturday or Sunday.
Additionally, all employees are expected to be available to work peak shifts during our busier season (March-November).

Nice To Haves

Please include in your resume any relevant experience you have with bike riding, bike handling, or retail sales.
Additional working hours will be available beyond part-time for those interested.

Responsibilities

Provide high level customer service and hospitality to clients
Keep front desk clean, presentable and stocked with appropriate materials and supplies needed for a busy day
Keep the bikes, helmets, other equipment and the store clean, presentable and stocked with appropriate items
Greet and welcome guests as they enter and depart
Upsell services during interactions while maintaining a friendly exchange
Answer questions and address complaints while communicating with the team and management appropriately
Greeting customers and assisting customers with adjusting their bike rentals
Stacking, moving and lifting bikes throughout a fast-paced and active shift
Communicate with team about any issues or concerns
Work as a cohesive team with all staff members to ensure efficiency and camaraderie
Maintain a positive attitude and take initiative
Provide support to the tour guides to ensure a successful tour checkin process
Maintain product knowledge for our locations and services
Facilitate delivery reservations for local clientele
Maintain brand standards for the business across all categories including appearance, atmosphere and culture