Front Desk Agent- 1st Shift

Hilton Grand Vacations•Boyne Falls, MI

About The Position

We are looking for a Front Desk Clerk to join our team at Mountain Run Resort. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. Here’s why you will love It here: Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more! Schedule Details: Full - Time; Day Shift. Open to working a variable of shifts, including weekends and holidays.

Requirements

Proficient English language
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months Customer Service Experience.
Open and flexible availability, including weekends and holidays.
Able to stand for prolonged periods of time

Nice To Haves

Front Desk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry

Responsibilities

Greets guests and owners on arrival.
Check in/out guests.
Generates folio and collects payments.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
Answering phones and directing calls.
Other duties as assigned.