Front Desk Clerk (Part-Time)

Hilton Grand Vacations • Honolulu, HI

8h • $32 - $35

About The Position

As a Front Desk Clerk, you will be providing excellence in service while
checking owners and guests in and out of the property and responding to
inquiries regarding services throughout the duration of their stay. Commitment
and dedication to our service culture is an encouraged behavior to be displayed
toward our guests and team member at all times

Here's why you'll love it here – 

We offer an excellent benefits package to our Part-time Team Members that
include:

Salary range: $31.75-$35.00 per hour
Daily Pay
Medical, Dental, and Vision insurance from Day One
Financial Wellness - 401k plan with company match, Life insurance, Company
stock purchase program
Generous Paid Time Off Program and Paid Sick Days
Team Member Travel Program - enjoy discounted rates at incredible properties
around the globe
Team Member Recognition and numerous learning and advancement opportunities
and more!

Schedule Details:

The Front Office Department operates seven days a week. You will be assigned to
an eight-hour shift within the operating hours of 6 AM to 11 PM, which includes
weekdays, weekends, and holidays, based on business needs.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating
with an unwavering dedication to innovation, quality, and continued growth. At
the core of our company’s success are our Team Members.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated
to helping Owners and Guests around the world make every vacation they take a
memorable one. Hilton Grand Vacations is a leading vacation ownership company
bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do
not discriminate on the basis of race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview process,
perform essential job functions, and receive other benefits and privileges of
employment. Please contact us to request accommodations.

Requirements

• High school graduate or equivalent
• 1 year of related experience, including customer service, cash handling, and data entry experience
• Proficient in the English language to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments
• Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands
• Ability to multi-task and prioritize duties to meet timelines and demands.

Nice To Haves

• Associate degree/college diploma
• Prior Hospitality, Front Desk, or relevant work history
• Bilingual in Japanese

Responsibilities

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
• Input information into the computerized reservation system to update and maintain records. Calls for bell person, as needed
• Accesses reservation system to determine unit availability and makes advance reservations or changes as the need arises
• Maintaining HGVC due through the rental program and through merchandise sales. Issues and controls unit keys. Maintains safe deposit boxes
• Provides additional services by taking and delivering packages, telephone and fax messages to owners, guests, and resort staff
• Maintains weekly owner and rental confirmation files. Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc.
• Sorts and distributes incoming mails. Receives housekeeping and maintenance requests or work orders and contacts proper departmental personnel. Relays pertinent information to oncoming shift
• Prepares and mails pre-arrival welcome letters for owners, exchanges, and owners' loans, including preparing arrival packets
• Reports any unresolved problems with owners and guests to management
• Maintains clean work area
• Provides information on area attractions and resort amenities
• Types correspondence and reports for management as needed.
• Assists club owners in certain aspects of the club program
• Assists other departments as needed and carries out other duties as assigned by management

Benefits

• Salary range: $31.75-$35.00 per hour
• Daily Pay
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Generous Paid Time Off Program and Paid Sick Days
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED