Front Desk Clerk

Equity LifeStyle Properties•South Hampton, NH

21h

About The Position

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Front Desk Clerk in South Hampton, New Hampshire. What you’ll do : The Front Desk Supervisor manages the activities of the resort’s front desk, including check-in and check-out, guest requests and the promotion of our in-house activities. This position trains associates , plans, assigns and directs work , addresses complaints , and resolves issues. Your job will include : S upervise front desk operations during assigned shifts and ensure that the team understands the property management system, resort services, reservation process, pricing and special promotional offers. Maintain a current knowledge of resort features and services, hours of operation, cottage types and numbers, layout, décor, rates, special packages and promotions, daily house count, expected arrivals and departures, room availability status and all scheduled daily group activities. Monitor the appearance, standards and performance of front desk employees and emphasize training and teamwork. Address guest requests, inquiries and complaints in a timely and thorough manner. Ensure adequate staffing and scheduling in accordance with productivity guidelines. Communicate all relevant information for respective shifts and areas of operation through pre-shift logs, emails and departmental meetings.

Requirements

High school diploma, or the equivalent.
6+ months of front office experience, preferably in an RV or hotel setting.
Ability to prioritize and manage multiple projects simultaneously and meet deadlines.
Experience using a point-of-sale computer system.
Exceptional customer service skills.
Excellent communications and problem-solving skills.

Responsibilities

Supervise front desk operations during assigned shifts and ensure that the team understands the property management system, resort services, reservation process, pricing and special promotional offers.
Maintain a current knowledge of resort features and services, hours of operation, cottage types and numbers, layout, décor, rates, special packages and promotions, daily house count, expected arrivals and departures, room availability status and all scheduled daily group activities.
Monitor the appearance, standards and performance of front desk employees and emphasize training and teamwork.
Address guest requests, inquiries and complaints in a timely and thorough manner.
Ensure adequate staffing and scheduling in accordance with productivity guidelines.
Communicate all relevant information for respective shifts and areas of operation through pre-shift logs, emails and departmental meetings.