Front Desk Clerk (Flexible/Weekends only)
About The Position
As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience. Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival. Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience. Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals. Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations. Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities, etc. As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including: Full health benefits with multiple packages to choose from to meet your needs, including FSA and HSA options 401k with matching Extensive travel, golf, F&B, and retail discounts And much more! If you're ready to elevate your career in hospitality food and beverage and be part of a team that strives for excellence, we'd love to hear from you! Apply now to join Montgomery Marriott Prattville Hotel & Conference Center at Capitol Hill and help us continue our tradition of excellence.
Responsibilities
- Provide smooth guest arrival and departure procedures while maintaining high hospitality standards.
- Verify the accuracy of room blocks, pre-registration, and pre-assignment of rooms.
- Properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status.
- Handle guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction.
- Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
- Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
- Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
- Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
- Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities
Benefits
- Full health benefits with multiple packages to choose from to meet your needs, including FSA and HSA options
- 401k with matching
- Extensive travel, golf, F&B, and retail discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
