Front Desk Clerk
About The Position
Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests? If so, AC Hotel Chicago Downtown is looking for a Front Desk Clerk to be a part of our team. As a Front Desk Clerk you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. The way our guests are treated, largely impacts their experience here; so, if you are a person with a smile on your face, this position is great for you! Nestled just steps from the iconic Magnificent Mile, our 226-room AC Hotel is among the first of its kind in the U.S., setting the standard for sleek, modern hospitality. As part of Marcus Hotels & Resorts, we thrive on crafting unforgettable experiences for travelers who seek style, substance, and seamless service. Here, our team isn’t just about hospitality—we embody the rhythm of the city, catering to guests who embrace an "on-the-go" lifestyle. If you’re ready to redefine hospitality, elevate guest experiences, and lead with passion, we invite you to join us and bring your artistry, excellence, and innovation to our dynamic team.
Requirements
- High school diploma or equivalent required.
- Prior work experience in a guest/customer service position required, preferably within the hospitality industry.
- Able to work independently, has good judgment, problem solving, and decision-making skills.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Excellent customer service and communication skills are required.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergencies.
- Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
Responsibilities
- Deliver exceptional guest experiences from check-in to checkout.
- Masterfully handle reservations, inquiries, and complaints using hotel systems.
- Maintain composure and professionalism under pressure, resolving guest issues effectively.
- Build strong guest relationships through personalized service and local knowledge.
- Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
- Accurately manage financial transactions and maintain cash handling responsibilities.
- Effectively multitask and prioritize tasks in a fast-paced environment.
- Contribute to overall hotel operations by performing various administrative duties.
Benefits
- Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- “Two for one” movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another while maintaining your service with the company
- Paid time off
- Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
