Front Desk Client Care Coordinator
About The Position
Serotonin Centers is the nation’s premier anti-aging and wellness destination. Our Client Care Coordinators (CCC) are the first point of contact for guests and members, ensuring a seamless, welcoming experience. You will manage front desk operations, scheduling, and client engagement using our tech stack—Zenoti, GHL, email, and Teams—while supporting sales and service excellence. Role Overview: The Client Care Coordinator serves as the center’s concierge and operational anchor. You will greet clients, manage appointments, process transactions, and maintain accurate records while creating a positive, professional environment. CCCs play a critical role in client retention and satisfaction by delivering exceptional service and supporting team goals.
Requirements
- Strong communication and interpersonal skills; ability to create a welcoming environment.
- Experience in front desk or client service roles; consultative sales experience preferred.
- Proficiency in Zenoti and general business platforms; comfort with email and Teams.
- Excellent multitasking and organizational skills; ability to manage high-volume environments.
- Positive attitude, team spirit, and commitment to client satisfaction.
Responsibilities
- Front Desk Operations & Scheduling
- Client Engagement & Service Excellence
- Membership & Retail Support
- Documentation & Compliance
- Team Collaboration & Daily Huddles
- Marketing & Community Outreach
Benefits
- sales based commission
- Training & development
- Competitive salary
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
