Golf Center Front Desk

Des Plaines Park District • Des Plaines, IL

9d • $16 - $20

About The Position

Front Desk Receptionist is responsible for providing general customer service, checking in members, handling cash transactions for services offered at the Golf Center and having a basic knowledge of Des Plaines Park District operations.

Requirements

• High School Diploma preferred or equivalent work experience.
• Must be at least 18 years old
• No prior work experience required.
• CPR/AED within 6 months, Park District Classes available

Responsibilities

• Enter all transactions into POS system, collect payment, issue correct change, and receipt for all admission or concession sales.
• Greeting the public.
• Demonstrate and promote positive guest relations and exceptional customer service.
• Provide information on Park District activities and facilities.
• Answering all incoming phone calls and in person inquiries, addressing caller inquiries or routing to the proper person, if necessary.
• Process memberships.
• Inform incoming guests of specific, noticeable rules.
• Responsible for balancing cash drawer at the end of each shift.
• Recognize all accepted forms of discounts and proof of residency.
• Answer all guest question and concerns.
• Inform incoming guests of possible closing (at Managers request).
• Work as a team with entire staff.
• Ability to work flexible shifts including evening and weekend hours and holidays.
• Complete and submit all required checklists
• Ensure restroom facilities are clean and stocked
• Monitor activity in entry area and parking lot, when needed.
• Assist in an emergency situation as needed.
• Direct patrons in the event of an emergency, such as fire, severe weather
• Adhere to all safety policies and procedures as outlined in the Employee Manual and Crisis Manual
• Perform additional duties as assigned.

Benefits

• All recreational facilities at no charge during active employment, discounts for dependents
• A free individual outdoor pool pass to three aquatic facilities, or family pass at 50% discount
• A free annual or monthly fitness center and/or indoor aquatic center pass
• Rent meeting/party spaces at 50% discount
• No charge for general programs/pre-registration (some exclusions apply)
• Contractual classes/programs at a discounted rate
• All golf facilities at no charge including Golf Center Golf Course, Lake Park, and Mountain View Adventure Center

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED