Front Desk - Guest Service Agent ( Part Time) - Residence Inn Rancho Cordova

WS Management • Elk Grove, CA

19h

About The Position

Job Summary: As a Front Desk Agent, you will be the guests' first point of connection as they enter the hotel. Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. You can achieve this by handling all questions, requests, and complaints promptly and courteously. With your outgoing personality and ability to connect with others we rely on you to create memorable guest experiences with each guest. Whatever the reason for their stay is, you play a key role in exceeding their expectations. Going above & beyond is what is going to set us apart from our competitors. We encourage creativity and want you to feel empowered to do whatever it takes to achieve the highest level of service. Duties and Responsibilities: Manage and resolve all guest complaints and compliments professionally and courteously. Checking guests in and out of the hotel efficiently, courteously, and professionally. Reconcile daily activities and close all necessary accounts. Learn the property systems and be able to navigate the system quickly and efficiently including running reports and distribute accordingly. Follow and process proper cash/check/credit card/AR control procedures using proper guidelines and security. Maintain responsibility and proper security over cash and deposits at all time Communicating with other departments to ensure guest requests are handled and following back up with guest to ensure needs are completed to their satisfaction. Looking for any potential leads through your interactions with guest through the phone and in person, and sharing the information with your sales team/GM. Answering the telephone and e-mails in a timely & professional manner. We want our guests to hear/read your smile. Must have the ability to multi-task in a fast pace environment.

Requirements

• Demonstrate a Spirit to Serve, Enthusiasm for Hospitality
• High school education or equivalent experience.
• Professional in presentation and demeanor
• Enjoy working with a team
• Demonstrated ability to work under pressure in a busy environment
• Ability to accurately follow instructions, both verbally and written
• Ability to cross-train in other hotel related areas
• Must show initiative, including anticipating guest and operational needs

Responsibilities

• Manage and resolve all guest complaints and compliments professionally and courteously.
• Checking guests in and out of the hotel efficiently, courteously, and professionally.
• Reconcile daily activities and close all necessary accounts.
• Learn the property systems and be able to navigate the system quickly and efficiently including running reports and distribute accordingly.
• Follow and process proper cash/check/credit card/AR control procedures using proper guidelines and security.
• Maintain responsibility and proper security over cash and deposits at all time
• Communicating with other departments to ensure guest requests are handled and following back up with guest to ensure needs are completed to their satisfaction.
• Looking for any potential leads through your interactions with guest through the phone and in person, and sharing the information with your sales team/GM.
• Answering the telephone and e-mails in a timely & professional manner.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED