Front Desk (Guest Services)

Western Camps, Inc. • Sanger, CA

2d • $17 - $19 • Onsite

About The Position

Do you enjoy creating memorable first impressions and helping people every day?
If you’re friendly, organized, and thrive in a fast-paced environment, the Guest Services Representative role at Western Camps Inc. could be the perfect fit for you. As the first point of contact for our guests, you'll play a key role in delivering a warm, welcoming, and seamless experience that sets the tone for their entire visit.
This is a part-time opportunity with the possibility for expanded responsibilities over time, based on performance and organizational needs.

Requirements

• Experience in guest services
• Excellent verbal and written communication skills
• Ability to organize time and multitask efficiently
• Must have a good attitude and be a team player
• Must be able to work evenings/nights, weekends, and holidays
• Must have working knowledge of Microsoft Office and the ability to quickly learn other computer programs

Responsibilities

• Display top quality guest services
• Responsible for taking resort reservations
• Responsible for taking horseback riding reservations
• Manage all incoming and outgoing mail/packages
• Answer multi-line phone system
• Data entry
• Respond to or transfer client emails when appropriate
• Transfer calls to each office, department, and individuals effectively
• Display professional phone etiquette
• Ensure front office and lobby area look professional and welcoming at all times
• Request for housekeeping or maintenance attention when required
• Assist guests with gift shop transactions
• Guest check-in/check-out procedures and records
• Balance bank register and handle cash register transactions
• Take written messages during River Way Ranch Camp season for seasonal staff
• Other duties as assigned

Benefits

• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid sick time and vacation
• Meals provided when guests are on property
• Employee discounts
• Facility use privileges (Fitness Room, Fishing in the pond, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed