Front Desk/Housekeeper (PT) - EVI

Lemonjuice Solutions•Stoneham, ME

About The Position

Looking for a friendly, team-oriented candidate to join our Front Desk/Housekeeping team at our Evergreen Valley Inn Resort in Stoneham, Maine. Position Summary: Front Desk: Processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secures payment; activate/reissue room keys. Ensures rates match established codes, and document exceptions. Communicates to appropriate staff when guests are waiting for an available room. Advises guest of messages. Clears departures in computer system. Coordinates with Housekeeping to track room status and guest concerns. Files guest paperwork or documentation. Operates telephone switchboard station. Runs and checks daily reports, contingency lists, and credit card authorization reports. Supplies guests with directions and information. Answers, records, and processes all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Counts and secures bank at beginning and end of shift. Processes all payment types, vouchers, paid-outs, charges, and provide change. Housekeeping: Assists in all aspects within the housekeeping department, up to but not limited to cleaning rooms or villas, house aide duties, and public space cleaning. Ensures room cleanliness meets inspection standards, enters status of rooms cleaned on assignment sheets. Completes checklists to report cleanliness and condition of each assigned area. Completes required housekeeping paperwork. Identifies room assignments and types of cleaning required for each room. Responds promptly to requests from guests and other departments. Enters guest rooms following procedures for gaining access and ensuring vacancy before entering. Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Perform other reasonable job duties as requested by Supervisors.

Requirements

Strong customer service orientation and skills.
Highly organized.
Excellent time management and multi-tasking skills.
Exceptional teamwork.
Clear, concise communications skills (verbal and written).
Stand, sit, or walk for an extended period.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Nice To Haves

High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent combination of education and experience.
One Year of Work-Related Experience.

Responsibilities

Processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Secures payment; activate/reissue room keys.
Ensures rates match established codes, and document exceptions.
Communicates to appropriate staff when guests are waiting for an available room.
Advises guest of messages.
Clears departures in computer system.
Coordinates with Housekeeping to track room status and guest concerns.
Files guest paperwork or documentation.
Operates telephone switchboard station.
Runs and checks daily reports, contingency lists, and credit card authorization reports.
Supplies guests with directions and information.
Answers, records, and processes all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Counts and secures bank at beginning and end of shift.
Processes all payment types, vouchers, paid-outs, charges, and provide change.
Assists in all aspects within the housekeeping department, up to but not limited to cleaning rooms or villas, house aide duties, and public space cleaning.
Ensures room cleanliness meets inspection standards, enters status of rooms cleaned on assignment sheets.
Completes checklists to report cleanliness and condition of each assigned area.
Completes required housekeeping paperwork.
Identifies room assignments and types of cleaning required for each room.
Responds promptly to requests from guests and other departments.
Enters guest rooms following procedures for gaining access and ensuring vacancy before entering.
Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates.
Perform other reasonable job duties as requested by Supervisors.