Front Desk Manager - Hotel Washington
About The Position
Schulte Companies is seeking an energetic, experienced, and hands on Front Office Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
Requirements
- Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)
- Minimum of High School education, post-high school education preferred
- Basic math skills
- Ability to communicate effectively verbally and in writing
- Strong leadership skills
- Ability to exceed expectations of guests and team members
- Excellent time management skills
- In-depth knowledge of hotel Front Desk operations
Nice To Haves
- Deep understanding of hospitality, etiquette and service delivery. Forbes experienced a plus.
- Tech-savvy, with knowledge of PMS, CRM, and communication tools.
Responsibilities
- Ensure a warm, personalized, and seamless check-in and check-out experience.
- Handle guest complaints and requests promptly, professionally, and empathetically.
- Anticipate guest needs and work proactively to exceed expectations.
- Maintain a strong presence in the lobby to engage with guests and monitor service quality.
- Supervise, mentor, and motivate front desk agents, night auditors, and bell/concierge staff.
- Schedule shifts, manage staffing levels, and ensure coverage during peak periods.
- Conduct regular training on service standards, systems, and guest handling procedures.
- Foster a culture of hospitality, accountability, and continuous improvement.
- Oversee daily front desk operations, including reservations, room assignments, and billing.
- Ensure accurate handling of payments, deposits, and financial transactions.
- Maintain effective communication with housekeeping, engineering, and other departments to ensure guest readiness.
- Implement and monitor standard operating procedures in line with brand standards.
- Coordinate VIP arrivals, amenities, and preferences.
- Work closely with Guest Relations and Concierge teams to personalize guest stays.
- Review daily arrival reports to identify returning or high-profile guests.
- Use property management systems (PMS) efficiently to manage bookings and guest information.
- Generate and analyze front desk reports related to occupancy, revenue, and guest satisfaction.
- Monitor service metrics and feedback to improve performance.
- Act as a liaison between the front office and other departments to ensure smooth operations.
- Lead pre-shift briefings and participate in daily operational meetings.
- Ensure guest issues are logged, tracked, and followed up with resolution.
- Enforce brand, security, and safety protocols.
- Ensure front office complies with health and sanitation standards.
- Handle emergency situations calmly and effectively, including guest evacuations or incidents.
Benefits
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match for eligible associates
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
