Front Desk Manager

Holiday Inn Express-Orangeburg • Orangeburg, SC

6d

About The Position

The Front Desk Manager is responsible for leading front office operations to deliver an exceptional guest experience in line with IHG standards. This role oversees front desk staff, ensures smooth daily operations, maximizes guest satisfaction, and supports revenue and service goals while upholding brand values.

Requirements

• Proven experience in hotel front office operations, preferably within IHG or an international hotel brand
• Strong leadership, guest-service, and problem-solving skills
• Excellent communication and interpersonal abilities
• Knowledge of PMS systems (Opera preferred) and IHG standards
• Ability to work shifts, including nights, weekends, and holidays
• Professional appearance and positive, service-oriented attitude

Nice To Haves

• Diploma or degree in Hospitality Management or related field preferred

Responsibilities

• Manage and supervise front desk operations, including guest check-in/check-out
• Lead, train, schedule, and motivate front desk team members
• Ensure compliance with IHG brand standards, policies, and service procedures
• Handle guest feedback, complaints, and service recovery effectively
• Monitor room availability, reservations, and occupancy in coordination with Housekeeping
• Ensure accurate posting of charges, cash handling, and end-of-shift reports
• Support upselling initiatives (room upgrades, IHG One Rewards enrollment, promotions)
• Maintain strong communication with other departments to ensure seamless guest service
• Conduct regular performance reviews and coaching sessions
• Ensure safety, security, and emergency procedures are followed

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees