Front Desk Monitor

Associated Asset Management (AAM)•Phoenix, AZ

13d•Onsite

About The Position

Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Requirements

Excellent customer service and communication skills.
Ability to offer support to administrative support staff with ever-changing needs.
Ability to elicit information from callers and visitors in a professional and efficient manner.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Ability to function efficiently in a high volume, fast-paced environment.
Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
Ability to interact and work positively and effectively with staff at all levels.
Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
Ability to work collaboratively and cooperatively within the department as well as with other departments.
Must complete Basic Title 4 Training for the sale of alcohol under the Series 14 Liquor License. (Online course paid by Sky Crossing).

Responsibilities

Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
Ability to process point of sale transactions for event tickets, fitness classes, concession items, merchandise, guest passes, etc.
Reconciles the cash drawer.
Periodic facility site checks.
Partners with the management team to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
Filters inbound calls to determine appropriate direction.
Greets all visitors/homeowners and determines their immediate needs.
Monitors pickups/deliveries and distributes to appropriate persons or places.
Assists with events, including set up, facilitating and break down as needed.
Oversees private rentals in the Community Center.
Performs other related duties as directed.