Front Desk Night Audit | Part Time
About The Position
Experience the energy of Austin while building a career with purpose at the Omni Austin Hotel Downtown. Nestled in the Live Music Capital of the World, our hotel sits just steps from the iconic 6th Street Entertainment District, the Texas State Capitol, and surrounded by legendary live music venues, creative culture, and Austin’s vibrant culinary scene. At Omni, we blend Texas charm with modern luxury, offering both guests and associates a one-of-a-kind experience that captures the true spirit of downtown Austin. Our associates thrive in a dynamic and upbeat environment, supported by comprehensive training, mentorship, and opportunities for career growth. We take pride in fostering a culture built on respect, gratitude, and empowerment — one that encourages our team members to learn, grow, and advance within the company. Working at the Omni Austin Hotel Downtown means being part of a brand recognized for exceptional service and genuine hospitality. If you’re friendly, motivated, and passionate about creating memorable experiences, the Omni Austin Hotel Downtown may be your perfect match. Join a team that celebrates hospitality, heart, and the unmistakable energy of Austin — where every day brings something new. The role of the Front Desk Night Audit is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, they will be responsible handling guest issues and forwarding along as needed. This is an overnight role.
Requirements
- Attain a high propensity for customer service.
- Previous cash handling experience.
- Ability to stand for prolonged periods of time.
- May require working overnight shift.
- Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office).
Responsibilities
- To be thoroughly acquainted with all check-in policies and procedures.
- To be experienced with various guest scenarios.
- To be familiar with all technical equipment related to the Front Desk.
- To be familiar with all hotel facilities and offerings.
- To understand the influence and importance of all departments on the Front Desk.
- Responsible for the training of new associates.
- Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
- Understand and be able to perform rooms control duties.
- Broad knowledge of Epitome, Synergy and Vingcard systems.
- Familiar with all reservation special packages.
- Understand all radio codes and emergency procedures.
Benefits
- Free Downtown Parking in our Underground Garage
- Associate Cafeteria with Daily Complementary Hot Meals
- Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
- 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
- Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
- Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
- Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
