Front Desk Receptionist - Medical

Community Health Connections•Fitchburg, MA

13h

About The Position

Community Health Connections (CHC) is a safe haven to find compassionate care, regardless of income or insurance status. Founded on February 25, 2002, we have 20 years of experience as a Federally Qualified Health Center (FQHC) serving low income, underinsured, uninsured, publicly housed, and homeless populations in 35 cities and towns in North Central Massachusetts. Under the general supervision of the Medical Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the CHC Fitchburg Medical department. The responsibilities of the Front Desk Receptionist include receiving patients, updating patient information, printing an encounter form, booking appointments, cash reconciliation, and cross covering other medical departments as needed as well as working one assigned evening. Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients

Requirements

High School Diploma or GED required, Associate Degree in secretarial science or equivalent preferred
1-year similar work experience or in a medical office environment preferred
Computer skills for accurate data entry
Demonstrated interpersonal relationship skills
Demonstrated proficiency in reading, writing and speaking in English
Demonstrated ability to work in a fast paced, high telephone call volume office environment

Nice To Haves

Bilingual in Spanish, is a plus
Knowledge of basic medical terminology preferred

Responsibilities

Receives and directs incoming patients
Reviews and updates patient information related to demographics and insurance
Follows established health center protocol for the check-in, encounter form production, and check-out
Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms
Places reminder calls to patients with upcoming appointments
Follows established health center protocol for daily cash reconciliation
Schedules walk-in appointments, in collaboration with the Nurse of the Day
Schedules patient appointments according to established protocol
Front desk staff may provide coverage at other CHC sites when additional support is needed.