Front Desk Receptionist – Clinical Office

Sadler Health Center Co•Mechanicsburg, PA

3d•Onsite

About The Position

Sadler Health Center is hiring a Front Desk Receptionist to serve as the welcoming first point of contact for patients and visitors at our community health center. In this role, you will play a vital part in delivering an exceptional patient experience — from check-in through check-out — while keeping our front office running smoothly and efficiently. If you are organized, compassionate, and thrive in a fast-paced clinical office environment, we want to meet you.

Requirements

High school diploma or equivalent required; post-secondary coursework in healthcare, medical assisting, or office administration preferred.
At least 1 year of customer service experience working with the public, plus 6 months of experience in a medical, dental, or healthcare setting (or equivalent combination of education and experience).
Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning electronic health record systems.
Strong organizational skills with the ability to manage multiple tasks accurately in a high-volume environment.
Professional, calm, and patient-centered communication style with individuals of diverse cultural and socioeconomic backgrounds.
Basic math skills for payment collection and cash handling.
Ability to work from 9:30 am to 6 pm – with the flexibility to alternate scheduled to meet business needs
Ability to travel between SHCC locations as needed

Nice To Haves

Bilingual strongly preferred.

Responsibilities

Greet patients, interpreters, and visitors warmly in person and by phone; respond to inquiries and provide accurate information about schedules and services.
Manage patient check-in and check-out, including verifying and updating demographic information in the electronic health record (EHR) system.
Schedule appointments and maintain the daily appointment schedule in accordance with office scheduling policies.
Verify insurance eligibility, collect co-pays and balances, and reconcile all charges and payments by end of day.
Assist patients with sliding fee scale applications and income verification in compliance with FQHC guidelines.
Coordinate patient flow by communicating with clinical staff about walk-ins, cancellations, and delays.
Review schedules throughout the day to ensure accuracy and appointment status is up to date in the EHR.
Assist with medical records scanning, prescription routing, and patient recall documentation.
Maintain a neat, organized reception area and adequate inventory of office forms and supplies.
Open and close the clinic’s reception area and support daily front office operations.
Handle all patient information in accordance with HIPAA privacy guidelines.