Front Desk Receptionist

Pediatrics Northwest • Tacoma, WA

1d • $22 - $33 • Onsite

About The Position

As a Front Desk Receptionist, you’ll play a key role in creating a welcoming, efficient, and professional experience for our patients and their families. You will support smooth clinic operations by managing patient check-ins, maintaining the appearance and functionality of the reception area, and collaborating with clinical and support staff to ensure optimal patient flow.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience, with medical office or call center experience preferred.
• Experience with Electronic Medical Records (EMR) systems preferred.
• Proficiency in Microsoft Office Suite.
• Bilingual in Spanish is a plus.
• Candidate required to pass background check and drug screen.
• Pediatrics Northwest is adhering to Washington State Laws regarding Health Care Professionals and the COVID-19 vaccine and employees must be vaccinated.

Nice To Haves

• Experience with Electronic Medical Records (EMR) systems preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Greet and check in patients in a friendly, professional manner.
• Answer office and overflow calls promptly.
• Verify insurance and patient demographic information.
• Collect co-pays or outstanding balances during check-in.
• Manage voicemail and return calls in a timely manner.
• Schedule appointments per provider templates and procedures.
• Monitor and maintain clinic schedules to ensure efficient patient flow.
• Contact referral patients.
• Reschedule appointments as needed based on provider availability.
• Confirm appointments and relay messages to the appropriate team members.
• Verify state insurance PCP assignments for coverage accuracy.
• Complete advance and next-day appointment confirmations as assigned.
• Maintain a clean and organized waiting area.
• Work well under pressure, meeting multiple and sometimes competing deadlines.

Benefits

• Health and vision insurance - Employee premium covered 100% by Peds NW
• Dental insurance
• Life insurance
• Voluntary insurance plans
• 401(k) plan with profit sharing
• 8 paid holidays per year
• 3 weeks of PTO in the first year (available after 90 days of employment)
• Employee Assistance Program (EAP) services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED