Front Desk Representative - Family Practice

Lifepoint Health • Las Cruces, NM

13d

About The Position

Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Representative, joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
How you’ll contribute
A Front Desk Representative within the Family Practice department, who excels in this role:
Assumes responsibility for the efficient, productive, and professional operation of the front office. Duties include Checking in, Co-Pay collection and appointment call reminders.
Manages telephone and patient reception, scheduling of patients, collecting patient demographic and insurance information.
Maintaining non-clinical supplies and receiving/documenting patient payments.
Comfortable working with 30-45 patients throughout the day.
Schedule: This position is a Full Time, Benefited position. Working hours are day shift general business hours, 40 hours per week.

Requirements

• High school diploma or equivalent required
• One year experience working in a medical/business office setting with strong customer service.
• Knowledge of insurance rules and regulations, especially Medicare & Medicaid.
• Experience working with medical terminology, electronic medical records and scheduling systems.

Nice To Haves

• Bilingual (English/Spanish) strongly preferred.

Responsibilities

• Efficient, productive, and professional operation of the front office
• Checking in
• Co-Pay collection
• Appointment call reminders
• Telephone and patient reception
• Scheduling of patients
• Collecting patient demographic and insurance information
• Maintaining non-clinical supplies
• Receiving/documenting patient payments
• Comfortable working with 30-45 patients throughout the day

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED