Front Desk Representative

Phoenix Heart•Glendale, AZ

2d•Onsite

About The Position

The Front Office Representative performs a variety of administrative and customer service duties to support daily clinic operations. This role is responsible for managing patient interactions at the front desk, scheduling appointments, answering phones, and ensuring a smooth patient flow throughout the clinic. The Front Office Representative serves as the first point of contact for patients and must provide a professional, welcoming, and efficient experience while maintaining accuracy and confidentiality. This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment.

Requirements

High School Diploma or GED preferred
1 year of scheduling, front office, call center, or customer service experience in a healthcare setting preferred
Excellent verbal and written communication skills
Knowledge of medical terminology preferred
Strong attention to detail and organizational skills
Ability to handle confidential and sensitive information appropriately
Ability to multitask and work effectively in a fast-paced environment
High level of proficiency with PC-based software and electronic medical record systems

Nice To Haves

Medical Assistant training or certification preferred but not required

Responsibilities

Schedule patient appointments including consultations, follow-up visits, testing, and procedures
Answer a high volume of incoming phone calls and direct callers appropriately based on patient needs or requests
Make outbound calls to patients regarding appointment scheduling, reminders, and provider requests
Work recall lists and contact patients to schedule follow-up or future appointments as directed by providers
Verify patient demographic and primary care provider information during scheduling and update records as necessary
Greet and check in patients upon arrival in a professional and courteous manner
Verify insurance information, identification, and required documentation at check-in
Collect required patient forms, copays, and outstanding balances when applicable
Ensure all required consent forms are completed and signed prior to scheduling procedures or services
Maintain patient flow by coordinating with clinical staff regarding patient arrival and wait times
Schedule follow-up appointments at the time of check-out based on provider instructions
Provide patients with visit summaries, referrals, or additional instructions as needed
Process payments and ensure accurate documentation of patient accounts
Regularly work the Registration/Scheduling work queues and assigned task buckets
Maintain accurate and up-to-date patient records in the electronic medical record system
Assist with scanning, filing, and organizing patient documentation as required
Communicate effectively with providers, clinical staff, and other departments to support clinic workflow
Maintain patient confidentiality and comply with HIPAA guidelines
Assist with general front office coverage including phones, scheduling, check-in, and check-out as needed
Provide front office support at other Phoenix Heart clinic locations as needed for patient check-in and check-out coverage based on operational needs
Perform any other duties assigned based on departmental or practice needs