Front Desk Representative

Lifepoint Health•Johnstown, PA

14h•Onsite

About The Position

The goal of this team member is to provide superior customer service to both patients and other staff members. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Requirements

Minimum Education High school diploma or equivalent is required.
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Ability to read, write, and perform basic mathematical functions.
Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.
Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.
Organized, detail-oriented, and able to work well under pressure.
Efficient and accurate completion of daily tasks and data entry.
Professional appearance and manner.

Nice To Haves

Knowledge of insurance/medical terms and policies preferred but not required.

Responsibilities

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Greet patients and handle check-in/check-out process, including use of Clockwise system
Enter demographics and scan patient information into EMR and properly log patient into system
Verify patient demographic and insurance information, updating as needed
Collect patient payments
Answer and respond to inquiries; forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol
Maintain accurate accounting of cash drawer during shift
Call patients to follow up on their visit to MAUC, as needed
Maintain cleanliness and functionality of office, particularly lobby and registration area
Other duties as required