Front Desk Representative

Modern Technology Solutions Inc•Lorton, VA

3d•Onsite

About The Position

Modern Technology Solutions, Inc. (MTSI) is seeking to hire a Front Desk Representative to serve as the primary point of contact for visitors, vendors, and employees entering the office suite, directing them to the appropriate personnel or office as needed. Your essential job functions will include but may not be limited to:

Requirements

5+ years of customer service experience (Preferred)
Great customer service and strong verbal communication skills
Fast learner and positive attitude
Professional appearance and attitude
Proficient computer skills (Microsoft Office – Word, Excel, Powerpoint, etc)
Ability to work well under pressure
Ability to work with little to no supervision
Excellent phone skills
Self-motivated with great attention to detail.
U.S. Citizenship is required for this position.

Responsibilities

Maintain a professional and welcoming front desk and lobby environment
Manage temporary badging coordination with security
Manage visitor check-in procedures and maintain visitor log
Assist with maintaining a professional office environment by monitoring shared areas (reception, kitchens, and conference rooms) and addressing general upkeep needs.
Monitor and maintain office supply levels and coordinate replenishment to ensure suites remain properly stocked.
Monitor usage of kitchen items (coffee, utensils, snacks, etc), replenish daily, and reorder as required
Coordinate with facilities / custodial staff as needed to address maintenance or cleanliness issues in shared areas.
Receive, sort, and distribute packages and mail for the entire 8209 complex
Answer and direct incoming phone calls, respond to general inquiries, and relay messages to appropriate staff.
Maintain databases, spreadsheets and other records as required.
Draft correspondence and electronic messages as required.