Front Desk

Burke Williams

4d•$21•Onsite

About The Position

Our Mission: We exist to transform your day. Why Burke Williams? We are a family-owned business committed to taking care of you while you take care of our guests providing them with the highest level of customer service. Open for almost 40 years, Burke Williams demonstrates stability, so even in the toughest times, you can focus on doing what you do best. What We Expect: A passion for creating a memorable and unique experience for others, the Front Desk Agent/Spa Concierge is empowered to move about the spa floor, to take initiative and create extraordinary guest interactions. Build relationships and connection with spa guests Manage point-of-sale, handling credit card and cash transactions Ensure guests are picked up on time for services with the appropriate service provider Offer and demonstrate expert knowledge of membership programs, gift card specials, spa services, and retail items to help your guests enhance their wellness journeys Communicate early and often with guests, co-workers, and management, liaising between the front-of-house, back-of-house, management, and everyone in between Provide tours to new guests; assist with group and special events as assigned Maintain guest experience standards throughout the spa facility Ability to stand, walk for 95% of shift and lift to support cleaning and organizing retail and front desk and lounge areas

Requirements

Complete Front Desk Training at Burke Williams Training Facility
Be able to work in multiple departments (Concierge, Front Desk, Spa Attendant)
You’re passionate about improving the wellness of each guest
You love engaging with people
You’re committed to high standards
You are passionate about attention to detail and anticipating the needs of guests`
Your goal is to be part of an exceptional team of experience makers
You desire to work for a company with purpose and serves a greater good
You’re able and willing to work flexible hours, including weekends, holidays, evening

Responsibilities

Build relationships and connection with spa guests
Manage point-of-sale, handling credit card and cash transactions
Ensure guests are picked up on time for services with the appropriate service provider
Offer and demonstrate expert knowledge of membership programs, gift card specials, spa services, and retail items to help your guests enhance their wellness journeys
Communicate early and often with guests, co-workers, and management, liaising between the front-of-house, back-of-house, management, and everyone in between
Provide tours to new guests; assist with group and special events as assigned
Maintain guest experience standards throughout the spa facility
Ability to stand, walk for 95% of shift and lift to support cleaning and organizing retail and front desk and lounge areas