Front Desk Specialist

Accomplish Health Services, LL•Wilmington, DE

9d•Remote

About The Position

Accomplish Health is a digital obesity medicine clinic providing science based, stigma free care. Wellness is a human right so we’ve created a person-centric model that expands access to and efficacy of treatment for metabolic conditions like obesity and diabetes. Our mission is to help our patients achieve sustainable metabolic health, weight loss and wellness. Our clinical model leverages pharmacotherapy (prescription drugs), nutrition therapy, health coaching, and connected devices (i.e. scales, blood pressure cuffs) in a completely virtual care environment. We’re building patient experiences that make it simple for them to get treatment and build sustainable, measurable healthy habits that lead to long term wellness. We’re also creating clinical tools that help providers personalize the experience for each patient and maximize the affordability and accessibility of the care each patient needs. We are a data-centric, objective focused, collaborative, and iterative culture where feedback and open communication are encouraged. We are looking for talented and passionate people to join our team and be part of working towards our mission. The Front Desk Specialist role is a mix of operations, clinical support, data analytics, internal strategy and business planning, all of which are vital to the success of Accomplish Health. This opportunity is perfect for an energetic self-starter who wants to join a fast-growing and become an instrumental part of the team.

Requirements

Bachelor's degree in related field
Prior experience in the Healthcare industry preferred
Ability to show empathy and passion for outstanding customer service
Excellent verbal and written communication skills
Exceptional problem solving and critical thinking skills

Responsibilities

Communicate with patients via phone, email and portal to prepare them for virtual visits
Manage appointment scheduling, confirmations and cancellations
Verify insurance and patient eligibility in advance of appointments
Collect and process copayments or outstanding balances through secure payment portals
Maintain accurate and up-to-date electronic medical records (EMR)
Triage messages, route calls, and coordinate follow-up communication
Ensure patients have necessary access links, log-in instructions, and tech support if needed
Monitor virtual waiting rooms and ensure timely patient flow
Conduct pre/post visit screenings including reviewing patient history, medications, and symptoms
Document patient intake and clinical notes accurately in the EMR
Provide patient education and instructions after visits (via phone, email, or secure messaging)
Follow up on lab orders, imaging referrals, and prescription refill requests
Communicate care plans or results under provider direction
Support remote workflows for documentation, quality assurance, and virtual care protocols