Lead with Style. Inspire with Service. Join Renaissance Boca Raton as a Front
Desk Supervisor.
At Boca Renaissance, we’re not just about check-ins and check-outs—we’re about
crafting unforgettable moments that spark discovery and leave lasting
impressions. As a Front Desk Supervisor, you won’t just lead the front desk,
you’ll set the tone for the entire guest experience.
If you have a passion for service, a knack for leadership, and a drive to exceed
expectations, we invite you to be part of something more than just a job—be part
of a movement.
What You’ll Be Doing:
Create a Memorable First Impression
* Warmly welcome every guest and ensure their arrival and departure is smooth,
personal, and efficient
* Resolve guest concerns with grace and professionalism, turning challenges
into opportunities to impress
* Coordinate with all hotel departments to ensure requests are fulfilled
seamlessly
Lead and Inspire the Front Desk Team
* Supervise and support front desk agents in delivering exceptional service
* Provide real-time coaching and feedback, ensuring consistency and positivity
* Maintain grooming, appearance, and brand presentation standards
* Partner with leadership to address performance and development needs
Be a Problem Solver & Brand Guardian
* Tackle complex guest scenarios with confidence and creativity
* Ensure privacy, safety, and guest security protocols are upheld
* Champion strategies that minimize guest complaints and enhance service
recovery
Train, Develop, and Grow Talent
* Guide new team members through training and hotel procedures
* Foster a culture of learning and collaboration
* Keep service standards top-of-mind through regular training refreshers
What You Bring to the Experience:
* High school diploma or equivalent; degree in Hospitality or related field
preferred
* 1–2 years of supervisory experience in a front office or guest services role
* Exceptional interpersonal and communication skills
* Proven problem-solving ability in a fast-paced environment
* Familiarity with hotel property management systems (preferably FSPMS)
* Ability to stand for long periods of time
* Flexibility to work evenings, weekends, and holidays
Why You’ll Love It Here:
Full-Time Employee Perks Include:
* Medical, Dental & Vision Insurance
* 401(k) with Company Match
* Paid Time Off, Holidays & Vacation Days
* Flexible Spending Accounts & Identity Theft Protection
* Disability & Supplemental Life Insurance
* Employee Assistance Program
* Incredible Hotel & Travel Discounts at any TPG or Marriott property!
* Career advancement in a company that promotes from within
Part-time benefits also available.
At Renaissance Boca Raton, we celebrate creativity, individuality, and
passionate hospitality. We don’t just offer jobs, we offer a place where leaders
grow, service shines, and every day is a chance to create something remarkable.
Apply today and bring your bold personality, leadership drive, and service heart
to the front line.
Boca Renaissance is franchise of Marriott International and an equal opportunity
employer. EEO/VET/DISABLED
Qualifications
$20.00