Front Desk Supervisor

Marriott•White Plains, NY

23h•$26 - $26

About The Position

We are seeking an experienced and service-driven Front Desk Supervisor to lead daily front desk operations and deliver an elevated guest experience. This role oversees front desk associates, supports check-in and check-out processes, resolves guest concerns, and ensures service standards are consistently met. The ideal candidate has strong leadership skills, a hands-on approach, and a background in upscale or luxury hospitality. Prior supervisory experience is preferred. Flexible availability, including evenings, weekends, and holidays, is required.

Requirements

Minimum of 1–2 years of front desk or guest services experience in an upscale or luxury hotel environment
Previous supervisory or lead experience preferred
Strong leadership and communication skills with a guest-focused mindset
Ability to resolve guest concerns calmly, professionally, and with discretion
Excellent attention to detail and ability to multitask in a fast-paced environment
Proficiency with hotel property management systems and basic computer skills
Professional appearance and demeanor at all times
Flexible availability, including evenings, weekends, and holidays

Benefits

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Hotel Discount
Tuition Assistance Benefit
Discount at Spa and Red Horse Restaurant.
25.50-26.00
The hourly pay range for this position is $25.50 to $26.00.
This company is an equal opportunity employer.